Refund policy

All products are made to order. Because items are produced specifically for each order, we generally do not accept returns or exchanges for incorrect size, color, or a change of mind.

If your item arrives damaged or has a manufacturing defect, contact us within 30 days of delivery at info@shopthatbag.com with your order number and clear photos of the issue. We’ll work with our fulfillment partner to arrange an appropriate replacement, reprint, or refund. Please do not send anything back unless we provide return instructions.

If your order is delayed or appears lost, contact us with your order number after the estimated delivery date so we can investigate.